...Suitable for everyone who would like to improve their knowledge of the hospitality and hotel industry from the comfort of their own home. All courses... Impara:: Message Handling, Telephone Handling, Online courses...

...Are you working in a customer service environment within the hospitality industry and would like to improve your telephone manners? This Telephone Handling... Impara:: Persuasion Skills, Customer service, ENGLISH CONVERSATION...

...Topics covered in the Message Handling Online Course: • How to take a message professionally • Using message templates • Transferring messages into a hotel... Impara:: Telephone management, Professional Writing, IT Management...

...additional buying opportunities and higher-margin alternatives. By asking the right questions and making appropriate suggestions, you can significantly... Impara:: Influencing Skills, Persuasion Skills, Sales Techniques...

...All online courses are available instantly once purchased. Topics covered: ✅ Dealing with internal enquiries ✅ Taking Bookings via telephone ✅ Taking messages... Impara:: Language Skills, Telephone answering, Reception Skills...

...Reservations Agent taking a more complex booking for a guest that previously stayed in one of our hotels (recognizing return guests) Reservations Agent... Impara:: Guest Expectations, Audio competence, Reservations Agent...